Frequently Asked Questions
What's the material?
The bag is made of 500D Kodra Carbonate Coating PUX2, which is a high-quality water-resistant fabric. The bag also comes with a rain jacket for extra protection.
Weight and dimensions
SIZE:
Interior 18 x 11 x 5 inches / 46 x 28 x 13 cm
Exterior 19 x 12 x 7 inches / 48 x 30.5 x 18 cm
WEIGHT: 4.4 LBS / 1.9 KGS
Gear Configuration Examples
*Most cameras with battery grips will not fit, however, it is possible to fit a such a camera if laid flat without the lens attached
Are the zippers waterproof?
Typically, the rubber seals on waterproof zippers wear out quickly and will no longer function properly. Additionally, that type of zipper is more difficult to open due to higher friction, therefore, we decided to go with buttery smooth YKK non-waterproof zippers and included a rain jacket for wet weather.
What size laptop does it hold?
The Top Shelf has a dedicated pouch that will accommodate most laptops up to 15” in length.
Does it hold a tripod?
Yes. There are two hidden tripod straps and a pouch for the feet of the tripod. See the main page for further details.
What’s in the box?
Top Shelf includes 11 dividers and a rain jacket.
Shipping, taxes, duties, policy, etc.
In some cases, shipping is not included. Furthermore, import duties, sales tax, or VAT may apply depending on your country of residence. We recommend that potential customers check their country's import fees and tax policies, as well as the corresponding brokerage fees of FedEx/UPS since we are not liable for these charges.
Please note; we do not offer shipping to India, Russia, Belarus, Mexico, or South America, at the moment. If you do not see your country listed on the shipping information page, please send us a message.
In cases where a package is returned to us due to an incorrect address, or inadequate communication with the courier to arrange a delivery time, a re-shipping fee will be charged. In addition, packages marked delivered but reported missing may be subject to a re-shipping fee. In light of this, we highly recommend customers reach out to us to make special delivery arrangements before ordering in certain circumstances (e.g., will be away, previous incidents of theft, packages typically dropped off in plain sight). In any event, we would highly recommend that customers keep a close eye on their order once they have received a tracking number.
When will my bag ship?
Orders will typically ship out within 1-2 business days, excluding weekends and holidays. US Express Shipping will take approximately 2-3 business days, and Canadian Express Shipping will take 2-5 business days.
Standard Shipping takes approximately 5-8 days for North American orders, while Standard Shipping on all other international orders will take 5-8 business days to arrive.
How it works
For instructional videos on how the bag functions, please refer to our tutorial section.